I know many of you have heard me more times than I can count, but I continue to get calls from people who have been taken advantage of, so I will continue to try and remind people. None of the major companies, like the phone company, Microsoft, Ebay, your bank, Fedex, or anyone else like that, is going to send you an email asking for you to update your account information. If you get something like this, DELETE IT.
Microsoft is not going to call you and tell you that your computer is sending errors to them, neither will any antivirus or antimalware company. If you get this call, tell them you don’t have a computer and they will generally hang up. If they persist, go to the marine section at Walmart and buy a compressed air horn, they cost about $7, and put it by the phone, the next time they call, let them have it. 🙂
If you are on your computer and a popup comes up and says you have an error or an infection and there is a phone number on there, IT IS A SCAM, I promise. DO NOT call the number, just leave the web page, shut down your computer if you can’t leave the page, and don’t go back to that page for a couple of days… it’s not your computer that is infected, it’s the web page your visited.
And, as many of you have experienced, we have been truly blessed with plenty of business, but this makes it difficult for people needing help. I do my best to prioritize the benches in the shop and with the exception of warranty, emergency service, and prepaid customers, it’s first come first serve. This means there are systems that have actually had to wait over 2 months to get on the bench. Unfortunately there are no other service people in the area that I trust enough to send anyone to with a recommendation, and this frustrates those who have to wait, as well as me when I know there it work that needs to be done. I find it hard to leave the shop. Those of you who know me well, know this bothers me, and it bothers me that some of you may want a status update, but don’t want to call and bother us trying to find out where your system is. With this in mind, we have opened a Twitter account and are doing our best to keep everyone apprised of the activity in the shop and where they stand on the waiting list.
Mandy Haga has even manage to put our Twitter feed up on our website www.computertutorit.com which will give you the latest 4 updates. If you have a Twitter account and want to follow what’s going on, we are @computertutorit, or click the follow button below.
We really do appreciate your business and are doing everything we can to keep you informed and get your computer repaired as quickly as possible.
